Returns and Exchange - Vanilla Wear

01

Shipping Policy

Orders are delivered within 1–5 working days.
Delivery timelines may vary due to courier operations or peak seasons.
Customers are responsible for providing accurate shipping and contact details at checkout.

02

Customers may submit a return request within 14 days from the purchase date.
Items must be unused, unworn, unwashed, and returned in their original condition with all tags attached.
Underwear and hygiene-related items are non-returnable unless there is a manufacturing defect or an error from our side.
Items marked as Sale or Final Sale are non-returnable unless there is a manufacturing defect or a company error.
Return requests submitted after 14 days will not be accepted.

03

Customers must submit a return request through the Vanilla Wear Customer Care Team.
Once the return request is approved, Vanilla Wear will arrange the return with the shipping company.
All returned items are subject to inspection upon receipt.
After inspection and approval, the refund will be processed within 14 working days.
Customers may place a new order after receiving the refund.
Direct exchanges are not available.

04

Refunds are processed within 14 working days after the returned item is received and approved.
For Cash on Delivery orders, refunds will be issued via Fawran or any mobile wallet provided by the customer.
For online payment orders, refunds will be processed through the same original payment method used at checkout.
Refund timelines may vary depending on the payment provider or bank processing time.
Original shipping fees are non-refundable unless the issue is due to a manufacturing defect or a company error.
In accordance with the Qatar Central Bank, refunds can only be issued through the original payment method.

05

This includes manufacturing defects, incorrect items, damaged products, or order-related issues caused by Vanilla Wear.
Returns are accepted for all items, including normally non-returnable items.
All shipping costs related to such cases will be fully covered by Vanilla Wear.
Customers may choose between a refund or a replacement, subject to item availability.

06

Items showing signs of use, washing, damage, or missing tags may be rejected unless confirmed as a manufacturing defect or company error.
All returned items undergo a quality inspection before final approval.

07

If you need assistance with a return or refund, our Customer Care Team is here to help.

Business Hours Sat – Thu, 11:00 – 19:00
Fri, 12:00 – 18:00

Size	Bust (cm)	Waist (cm)	Hip (cm)
XS	80 – 84	62 – 66	88 – 92
S	85 – 89	67 – 71	93 – 97
M	90 – 94	72 – 76	98 – 102
L	95 – 100	77 – 82	103 – 108
XL	101 – 106	83 – 88	109 – 114